Policy of return of goods and money
Goods purchased in the online store "YOMAYO" can be returned or exchanged in accordance with the terms and procedures of the Law of Ukraine "On Consumer Rights Protection".
Return of goods is carried out only in the shop where the purchase of this product was made.
Return of the goods without a cash receipt or a copy of the cash receipt is carried out only in the shop where the purchase of the product was made. The Buyer must indicate the approximate date and time of purchase.
Exchange and return of good quality goods
You can exchange good quality goods for similar goods. Exchange of goods is carried out within 14 days, not counting the day of purchase, provided that the goods were not in consumption, preserved its merchandise, consumer properties, seals, factory labels, and also there is a trade receipt or a cash receipt or other document confirming the payment the specified product. The absence of a cash check or other confirmation of payment of a document does not deprive you of the opportunity to exchange goods.
Under the agreement with you, the exchange of goods can be made at the arrival of the same product for sale. If the similar product is not on sale on the day of the appeal, you have the right to demand the refund of the money paid for the specified product.
In case of failure of the buyer from the good quality goods, the cost of delivery of the goods and sending it back (by mail); does not come back.
Exchange and return of goods of inadequate quality
If you received a product of inadequate quality (which is defective and can not ensure the performance of its functional qualities), you have the right to return or exchange the goods. In case of sending us defective goods (by mail), we will refund your expenses for return shipping.
We provide our customers with the ability to check the product for defects within 14 days. If your marriage is discovered by you after 14 days, we reserve the right to invite an expert opinion at your expense on the fact that the defect has arisen before the transfer of the goods to the consumer or for reasons that have arisen since then. If, as a result of the examination, it is found that the defects of the product arose due to circumstances beyond the control of the seller, the Buyer will be obliged to reimburse the costs of conducting the examination, as well as expenses related to the storage and transportation of the goods. The conclusion of the examination can be appealed in court.
Goods for which the warranty period of return is set is possible during the warranty period.
To return the goods to the buyer it is necessary to fill out a statement of the established sample.
The amount paid for the goods is returned in the same way as it was made: in cash if the purchase was paid in cash or transferred to a current account if the payment was made in a cashless way.
For the return of cash, you must show:
• cash receipt (if available)